Ben & Jerry's

Reviews about Ben & Jerry's

• 5 / 5

  By Jacques Sabrie
  Whee doesn't love ice cream!
  February 28, 2017
• 4 / 5

  By Tommy Lynch
  Great selection and a typically pleasing staff.
  February 17, 2017
• 1 / 5

  By Kristie Durham Beny
  I would have loved to enjoy the free cone day at your store but the fact that I was treated so rudely by your employees at your Old Town Alexandria VA store got in the way of that. My husband and I along with a mother, her young daughter, and a group of firemen walked up to the door at 8:01 pm yesterday to try to participate in the free cone day and were not allowed in. I can understand stringent time limits for offers like that but it was the way that it was handled by the staff that really upset me and has honestly given me a sour taste for all things Ben and Jerry. We were told to "Go away! It's over! Leave! We're closed and the free cone event is over! If you want ice cream go somewhere else! There are other ice cream shops in Old Town!" amongst other things. The man at the door spoke to people in such a way and with such hostility that I am honestly surprised that the young girl beside us didn't start crying. There is no reason to ever speak to a customer like that. I gave been in his position, tired and exhausted after a crazy sales day, but I have never spoken to a customer in that way!
  
  But that's not all! While they did eventually let the firemen in, it was only with a lot of prodding. They are out there, running into burning buildings as everyone else is running out, and they wouldn't even let them slide for one minute (literally) without some serious convincing. Ridiculous!
  
  I hope that no one has nor ever will have to go through the same experience with your staff that I did because I'm sure that my memory of Ben and Jerry's will never be the same. I certainly won't be participating in next year's free cone day, nor any other one in the future. I just thought that I would let you know how your employees treated customers. Thanks.
  July 20, 2016
• 4 / 5

  By Natalie Zuppas
  Awesome ice cream. They have seating inside, but you'd be better off to walk across the street to the park.
  July 08, 2016